Return & Refund Policy

Good Income

1. Policy Scope & Applicability

This Return & Refund Policy applies to all products sold on the Good Income platform by registered third-party sellers. Good Income operates as a marketplace platform, and the respective seller is solely responsible for handling returns, replacements, and refunds.

Return, replacement, and refund eligibility is product-specific and is clearly mentioned on each product detail page. Customers are advised to review product-wise policies before placing orders.

2. Eligible Products for Return

A return request may be accepted only under the following conditions:

  • Product is damaged, defective, expired, or incorrect
  • Missing parts or accessories
  • Product not matching the description
Non-Eligible Return Conditions
  • Used, altered, washed, or tampered products
  • Missing original packaging, tags, or invoice
  • Customized or personalized products
  • Perishable goods (unless damaged at delivery)

3. Return Window

  • Return requests must be raised within 3 / 5 / 7 days from delivery (seller-defined)
  • Requests must be submitted via My Orders → Request Return
  • Customers are advised to review seller-specific policies before initiating returns

4. Proof & Verification

  • Clear images and/or videos of the product
  • Mandatory unboxing video for damaged or incorrect items
  • Seller or Quality Control team may verify claims before approval

5. Return Method

  • Pickup Return – available in select areas
  • Self-Ship Return – customer ships product as instructed
Shipping Cost Responsibility
  • Seller fault: Seller bears shipping cost
  • Customer-initiated return: Customer bears shipping cost

6. Refund Mode & Timeline

  • Refund initiated after successful product inspection
  • Refund methods:
    • Original payment method
    • Good Income Wallet (if applicable)
  • Wallet refunds: 1–3 working days
  • Bank refunds: 5–10 working days

7. Replacement Policy

  • Replacements subject to product availability
  • If unavailable, refund will be issued
  • Replacement timelines same as return window

8. Non-Returnable Categories

  • Innerwear, opened cosmetics, personal care items
  • Food and consumables
  • Digital products and services
  • Clearance or “No Return” products

9. Seller Responsibility

  • Define clear return & refund timelines
  • Maintain reverse logistics
  • Ensure quality control and packaging
  • Violations may lead to penalties, reduced visibility, or suspension

10. Franchise Role (Offline Support)

  • Assist with raising return/refund requests
  • Provide basic verification support
  • Final decisions remain with seller and platform policies

11. Cancellation Policy

  • Orders can be cancelled only before dispatch
  • No cancellation after shipment

12. Dispute Resolution

  • Good Income’s decision is final
  • Fraudulent or misleading claims may be rejected

13. Policy Changes

Good Income reserves the right to modify this policy at any time. Updates will be effective immediately upon publication on the website.