Shipping, Cancellation & Services Policy

Good Income

1. Shipping Policy

1.1 Scope

This Shipping Policy applies to all orders placed on the Good Income platform and fulfilled by registered third-party sellers. Good Income operates as a marketplace facilitator, and shipping, dispatch, and delivery are the responsibility of the respective sellers unless otherwise specified.

1.2 Shipping Coverage
  • Sellers may ship products across India or within select serviceable locations.
  • Delivery availability depends on PIN code serviceability and logistics partner coverage.
1.3 Shipping Timelines
  • Estimated dispatch and delivery timelines are mentioned on each product page.
  • Typical delivery timelines range from 3 to 10 working days.
  • Delays may occur due to weather, logistics disruptions, or regulatory restrictions.
1.4 Shipping Charges
  • Shipping charges, if applicable, will be displayed at checkout.
  • Charges may vary based on product category, weight, dimensions, delivery location, and seller terms.
  • Any additional charges will be communicated before order confirmation.
1.5 Order Tracking
  • Tracking ID and logistics partner details will be shared after shipment.
  • Tracking can be accessed via My Orders on the platform.
1.6 Packaging & Delivery
  • Sellers are responsible for secure packaging.
  • Customers should inspect packages upon delivery.
  • Unboxing videos are recommended for high-value or fragile items.

2. Cancellation Policy

2.1 Customer Cancellation
  • Orders can be cancelled only before dispatch.
  • Cancellation after shipping is not permitted.
  • Requests must be made via My Orders → Cancel Order.
2.2 Seller-Initiated Cancellation
  • Out-of-stock situations
  • Pricing or quality issues
  • Operational constraints
  • Full refund will be issued without deductions
2.3 Refund Timelines
  • Wallet refunds: 1–3 working days
  • Bank refunds: 5–10 working days
2.4 Fraud Prevention

Good Income reserves the right to limit or block cancellations in cases of excessive or suspicious behavior.

3. Services Details

3.1 Platform Services
  • Digital marketplace for product discovery
  • Order and transaction management
  • Payment collection and settlement
  • Seller onboarding and compliance
  • Affiliate and franchise ecosystem
3.2 Seller Services
  • Product listing and visibility
  • Customer access (online & franchise-assisted)
  • Sales analytics and order processing
  • Optional marketing tools
3.3 Franchise Services
  • Customer onboarding assistance
  • Order and service support
  • Return and request facilitation
  • Platform trust and awareness
3.4 Customer Support
  • Order placement and tracking
  • Return, replacement, and refund requests
  • Dispute facilitation
  • Email and ticket-based support
3.5 Service Limitations
  • No guarantee on delivery timelines or seller performance
  • All services subject to seller terms and applicable laws
  • Digital services may have separate non-refund terms

4. Policy Amendments

Good Income reserves the right to modify this policy at any time. Updates will be published on the website and will take effect immediately upon posting.